Terms of service
Last updated: 12.06/2025
These Terms of Service govern your access to and use of the website https://petsheaven-shop.com, as well as all products and services offered through it. By using our site, you agree to the following terms.
1. General Information
Access to our website is provided on a temporary basis. We reserve the right to modify or remove any part of the website or services without prior notice.
You should review this page regularly. Continued use of the site after changes means you automatically accept the updated terms.
2. Privacy Policy
These Terms include our [Privacy Policy], which explains how we collect, store, and process your personal data. By using the website, you agree to that policy and confirm the accuracy of the information you provide.
3. Prohibited Activities
You must not:
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Use the website for unlawful purposes
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Spread malicious software or viruses
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Hack or interfere with the site's operations
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Use content without permission
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Send spam or unauthorized advertisements
4. Pricing and Payment
All prices on our website are listed in euros (EUR) or local currency, depending on the user’s country. Prices may be updated at any time without notice.
We accept payments via credit/debit cards (Visa, MasterCard) and secure payment services (Shopify Payments, Stripe, PayPal, etc.). Payment is processed immediately after order confirmation.
5. Order Terms
By placing an order, you agree to the following:
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Orders are processed subject to availability
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We reserve the right to cancel any order
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If an item is unavailable and already paid for, a full refund will be issued
6. Shipping
Detailed shipping conditions are available on the [Shipping Policy] page.
Delivery time depends on the country and carrier, but is generally 2–7 business days within the EU.
7. Account Responsibility
By creating an account on our website, you agree to:
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Provide accurate and truthful information
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Keep your login and password secure
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Not share access with third parties
We reserve the right to suspend or delete accounts suspected of fraud or violation of these terms.
8. Limitation of Liability
PetsHeaven is not liable for:
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Temporary website unavailability
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Data loss due to technical errors
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Third-party actions (delivery services, hosting providers)
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Product dissatisfaction based on subjective expectations
While we strive for smooth site performance, we do not guarantee error-free operation at all times.
9. Intellectual Property
All content on the site (text, photos, logos, graphics) is the intellectual property of PetsHeaven or legally licensed. You may not copy, distribute, or use materials without written permission.
10. Applicable Law
These Terms are governed by European Union legislation, including the General Data Protection Regulation (GDPR) and the laws of the seller’s country.
All disputes shall be resolved under the jurisdiction of the country where the business is registered, unless otherwise required by law.
11. Questions & Complaints
For any questions or complaints, please contact us at:
📩 globalpetsheaven@gmail.com — we will respond within 7 business days.