Contact information
We’re happy to hear from you! Whether you have questions about your order, need help choosing a product, or simply want to give us feedback — feel free to get in touch.
For general inquiries or support:
globalpetsheaven@gmail.com
We usually reply within 24 hours on business days.
☎️ Phones & 📍Locations
Head Office
📞 +380 96 554 8911
📍 7 Plastova Street, Lviv, 79056, Ukraine
🕒 Available: Monday to Friday, 8:00 AM – 4:00 PM (CET)
Poland Office
📞 +48 507 80 4413
📍 Al. Gen. Leopolda Okulickiego 20, 35-222 Rzeszów, Poland
🕒 Available: Monday to Friday, 8:00 AM – 5:00 PM (CET)
Showroom in Poland (Warsaw)
📍 Visit us:
ul. Jagiellońska 82b, Galeria Nowa Praga, Warszawa, Poland
📞 +48 453 232 543
🕒 Opening hours: Monday to Saturday, 10:00 AM – 8:00 PM (CET)
Message us on WhatsApp
Available: Monday to Friday, 8:00 AM – 4:00 PM (CET)
📍 Business Address
DEARTGROUP Sp. z o.o.
Al. Gen. Leopolda Okulickiego 20
35-222 Rzeszów, Poland
If you’re contacting us about a return, please include your order number and the name associated with your purchase.
🔒 For information on how we process your personal data, please read our Privacy Policy.
🚚 For delivery questions, visit our Shipping Policy.
↩️ For returns, visit our Refund Policy.