Privacy policy

Last updated: 12.06.2025

At Pet's Heaven, we care deeply about your privacy and the security of your personal data. This policy explains what data we collect, how we use, store, and protect it when you use our website and services.

1. Who we are

Pet's Heaven is a brand that offers premium pet beds and accessories.
Official website: https://petsheaven-shop.com
Contact email: globalpetsheaven@gmail.com

2. Scope of this policy

This privacy policy applies to:

Users of our website, social media and contact forms
Customers making purchases
Newsletter subscribers
All personal data you share with us while interacting with the brand

3. Your consent

By using our website or services, you agree to this Privacy Policy and consent to the processing of your personal data in accordance with it.
We may update this policy occasionally — please check it regularly.

4. What data we collect

We may collect the following personal data:

Full name
Shipping and billing address
Email address and phone number
Order details and purchase history
Account information (if registered)
Pet information (if provided)
IP address, device type, browser
Referral source (e.g., Instagram, Google)

5. How we collect your data

We collect your data when you:

Place an order
Create an account
Subscribe to our newsletter or fill out a contact form
Interact with our site (analytics, cookies)

6. Why we collect your data

We use your data to:

Process and deliver your orders
Send order confirmations and tracking updates
Provide customer support
Improve our website and user experience
Send marketing messages (with your consent)
Prevent fraud and ensure technical security

7. Sharing your data with third parties

We do not sell or trade your personal data.

We only share your data with trusted partners when necessary:

Delivery services (e.g., DPD, GLS)
Payment processors (e.g., Shopify Payments, Stripe)
Analytics tools (e.g., Google Analytics – anonymous)
Shopify hosting, which ensures EU-level security

All partners comply with privacy regulations and data protection standards.

8. International data transfers

We primarily process and store your data within the European Union.
If data is transferred outside the EU (e.g., to cloud services), we follow the EU Standard Contractual Clauses (SCC) and verify partner security compliance.

9. Your GDPR rights

You have the right to:

Access your personal data
Correct inaccurate data
Request data deletion ("right to be forgotten")
Restrict or object to processing
Receive your data in a portable format
Withdraw consent to marketing at any time

10. Data protection and security

We implement the following safeguards:

SSL encryption of all data transmission
Secure Shopify servers
No storage of payment details on our site
Access to data limited to authorized personnel only

11. Marketing communication

We send marketing messages only with your explicit consent.
You can unsubscribe at any time using the “unsubscribe” link in our emails or via your account settings.

12. Third-party services and links

Our site may contain links to external websites.
We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

13. Accessing your data

If you have an account, you can view and update your personal data via the My Account section.
You can also contact us at globalpetsheaven@gmail.com

14. Privacy concerns or complaints

If you believe your privacy rights have been violated, contact us at globalpetsheaven@gmail.com with details of your concern.
We will review your request within 7 business days.

If you are unsatisfied with our response, you may escalate the matter to your local data protection authority.