Shipping policy
At Pet's Heaven, every pet bed is crafted with care and attention to detail to bring your furry companion the ultimate comfort. We offer fast and reliable delivery within the European Union.
🌍 Delivery Countries
We currently ship to:
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Poland
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Germany
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France
We are actively working to expand our delivery zones across Europe.
🕒 Order Processing
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In-stock items are processed within 24 business hours (excluding weekends and public holidays).
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Personalized or made-to-order products have a custom production time, which we will confirm with you via email after purchase.
🚚 Delivery Time
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Standard delivery within the EU takes 2–7 business days, depending on the destination.
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We use reliable courier services with full tracking included.
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A tracking link will be emailed to you once your order has shipped.
💰 Shipping Costs
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Shipping rates are calculated automatically at checkout based on your country and order size.
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Flat or tiered pricing may apply depending on the destination.
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No hidden fees — the total shipping cost will be displayed before order confirmation.
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For deliveries outside the EU, please contact us at globalpetsheaven@gmail.com
📍 Delivery Options
We offer flexible delivery methods:
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Parcel locker delivery (available only in selected countries; please confirm availability during checkout)
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Pick-up point delivery
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Courier home delivery
📌 If you won’t be home at the time of delivery, you can leave a comment in your order, such as:
"Leave at front door", "Deliver to neighbor", or "Place behind the gate"
⚠️ Note: Unattended deliveries are made at the customer’s own risk.
🔍 Order Tracking
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After your order is shipped, you will receive an email with a tracking link.
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If you have created an account on our website, tracking information will also appear in your My Account section.
⏳ Out-of-Stock & Delays
If a product is temporarily unavailable or there is a delay in production:
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We will contact you as soon as possible
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You may choose to:
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Wait for restock
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Modify your order
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Cancel the order and receive a full refund
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💬 Questions?
For any shipping-related questions, please contact our support team:
📩 globalpetsheaven@gmail.com
We usually respond within 1–2 business days.